Again, I cant possibly remember all their names and reasons for attending. *disclosure: this post may contain affiliate links. If family members or friends are in the room, acknowledge them as well. 
2016 Apr 20;30(34):36-8. doi: 10.7748/ns.30.34.36.s45. The associations recommend participating in educational activities with other professionals to bridge interprofessional gaps and improve teamwork and communication among the caregiver team. These introductions did more than convey instrumental information about who we all were and what roles we had. One of my most memorable house officer experiences to date occurred when I put aside a few minutes at the end of the day to listen to the pianist's audio rendition of Rachmaninoff's Piano Concerto No 2. The last three years have taught me how much I now value softer aspects of care; by that I mean values that mainly revolve around the patient such as no decision about me without me and see me not just my disease. the physician introduces him/herself to the registered nurse, the registered nurseintroduces himself to the nursing assistant or housekeeper. It is important to consider both verbal and non-verbal communication in patient interactions. Before 2016 Sep 7;31(2):42-44. doi: 10.7748/ns.2016.e10538. Rationale and key points This article explores the process of introducing yourself to patients. Quick Guide for Test Day. Before the start of a case, the entire care team surgeon, anesthesiologist, nurses and others introduce themselves by name, as a prelude to going over the details of the operation. First, I elicited a patient's ideas, concerns and expectations at the beginning of a consultation but I soon realised I had limited time, particularly on a hectic acute medical unit shift, to respond sensitively and allay a patient's fears. Wed also like to use analytics cookies. When someone did introduce themselves, she said, it really did make a difference to how comfortable I was and less lonely I was in hospital. I think if youd asked me what was the most important quality in a doctor before I was unwell, I would have said competence. Send a straightforward message to the recruiter and get hired. Learn more about A.D.A.M. What are the benefits of a good nurse-patient relationship? It felt awkward and very wrong. Don't wait for them to begin the interaction; take the initiative and initiate the process. The culture of my health care organization is broken. We can begin to work together. Here's an example: "Dr. Smith, I'd like to introduce Dr. Quinn Matlin, one of our ER residents. Some people say it takes 15 seconds to make a first impression and the rest of your life to undo it. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. One is dented with a torn label; the other is in perfect condition. Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more. Teachers and health care providers need to be able to assess patient needs and communicate clearly. Nope, its the wrong way. Little things make the big difference to people in our care who may feel vulnerable. 
Rationale and key points This article explores the process of introducing yourself to patients. It is also about the excitement of being part of a social movement that is changing the culture of medicine putting patients at the center of everything, sharing errors in the hopes of preventing future ones, and confronting hierarchies that stifle communication and innovation. It also aligns with patient- and family-centered care. Use each of these elements when you meet and greet others to ensure that all the bases are covered. Please log in again. Recently,NHS Employers released a video celebrating the #hellomynameis campaign. We've all experienced that awkward moment when introductions aren't made and we end up looking at each other, wondering what to say. 
Subsequent to this the hello my name is campaign has been widely promoted throughout a wide range of health and social care settings, with Health and Social Care workers pledging to introduce themselves to their patients and clients. There are two schools of thought on this. Similarly, during my vascular surgery placement, I found negotiating an explanation of a surgical procedure to be slightly easier when a patient worked as a tradesperson compared with a professor of history, for instance. Unable to load your collection due to an error, Unable to load your delegates due to an error. This post may contain affiliate links. As such, clinicians should ensure they remain sensitive to verbal and non-verbal cues of a patient's uncertainty. Mitigating healthcare staffing shortages by maximizing your staffing partnership. Nursing communication . Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). What kind of information 
Dr Granger said the main message from the campaign was about treating patients with respect and dignity. In a teaching hospital, I have commonly heard nurses explain that theres no point in introducing yourself to residents who rotate in and out of their units. Introduction. Context permitting, addressing occupation can be useful when setting the tone and rhythm of a conversation, helping to focus explanations on the back of a patient's everyday experiences, and allowing a history-taker to address a patient's ideas, concerns and expectations more comfortably. Introductions also link people together. Kansas City Business Journal. Are there things a nurse can do that can make a bad impression? Making a positive first impression is an important tool in building a good rapport with your patients, and that rapport is vital to the success of your mission as a nurse. 
Tip 1: You can help reduce or even avoid patients or families anxiety by listening to patients. One of the ways to introduce yourself to a patient is by using the five Ps. Prepare beforehand. I trialled three approaches. Why are therapeutic relationships important in nursing? The most important, as I said above, is to make people feel that they are no longer 3 Templates for a Good Introduction Email (By Use Case) There is a wide variety of use cases for introducing yourself over email: a regular business email, a cold email, a cover letter, or even for B2B Email marketing. They are constantly set up to fail by management. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); *By submitting your e-mail, you are opting in to receiving information from Healthcom Media and Affiliates. This is important in every new interaction between a patient and a member of staff. Jeremy Taylor, chief executive of National Voices, a national coalition of patient charities, called it a fantastic campaign. Simply let them know that you remember meeting them but their name has slipped your mind. To use the sharing features on this page, please enable JavaScript. Reflective activity Clinical skills articles can help update your practice and ensure it remains evidence based. I never dreamed anyone would listen to what I had to say but now my voice has been heard I am determined to use it in the most positive way possible in my remaining time. document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 HealthCom Media All rights reserved. A good introduction consists of five "P"s: Preparation (knowing who's who); Precedence (understanding where people stand in the hierarchy); Pattern (establishing a consistent technique); Pronunciation (saying names clearly and correctly); and Parallels (adding a point of commonality). If a patient is being introduced to you, standing shows them youre treating them with respect. If the pt. All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. She wrote: As a health care professional you know so much about your patient. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. FOIA 1.1.1 Develop an understanding of the patient as an individual, including how the condition (or conditions) affects the person, and how the person's circumstances and This replaces the anonymous voice on the phone announcing, Hi, this is Four South I need an order for morphine for with, Hello this is Nurse Joan Smith who is taking care of Mrs. Jones who.. .. A.D.A.M., Inc. is accredited by URAC, for Health Content Provider (www.urac.org). As Granger points out in her blog post, sometimes we need to do the simple things well, like introducing ourselves, so that the more complex aspects of providing care will follow more easily and naturally.. 2015 Dec 2;30(14):34-6. doi: 10.7748/ns.30.14.34.s43. Learn more. They are also committed to the values of the NHS. Which is precisely why healthcare staffeven those who have never seen each other before and may never see each other againshould always introduce themselves to each other when they share the work of caring for patients. An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction (source). Remember to say the name of the senior authority first, and then present others to them. Adopting the patient role and being placed in a position of vulnerability may also change one's mindset and cloud a patient's baseline level of understanding and ability to process new, complex information. The most important, as I said above, is to make people feel that they are no longer strangers. Learn More. We have taken the initial step of creating a potential team. is also a founding member of Hi-Ethics. Its the same with people: First impressions matter. The highest-ranking person introduces him or herself first. Macmillan is calling for all NHS hospital trusts to adopt the Macmillan Values Based Standard in order to improve their cancer patient experience. 
People should indeed bother because introductions serve multiple purposes. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. This is one of the major complaints patients in long-term care tend to have about healthcare professionals. In fact, its often a good exercise in empathy for nurses to be patients every now and again because it helps them to remember what its like to be on the receiving end of their nursing care. Admittedly, asking about current or former career at the beginning has been met with looks of confusion by a minority of patients. So when it comes to your appearance, do sweat the small stuff. Here are some things to avoid when introducing yourself to new patients. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. It produces a sense of commonality. When done right, it helps reduce the perception of wait times by making it feel like the patient is already Introductions also convey critical information, like who you are, and what your role is. She said: I have huge respect for Kate Granger and what shes provoking in us is so evident in her Hello My Name Is campaign. HHS Vulnerability Disclosure, Help Get your free access to the exclusive newsletter of, www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html?page=all, 2022 nursing trends and salary survey results. In the medical world, the way you introduce yourself and others can make or break your relationships - with patients, their families, and your colleagues. A climate of even more person focused care starts with an introduction. sharing sensitive information, make sure youre on a federal If we put patients first, we would have open visiting hours. The Mid Yorkshire Hospitals, where Kate is now working, were the first to sign up and the movement spread from there. It feels awkward and wrong. Introducing yourself is the first basic step taught in any clinical interaction for any healthcare professional, but do we ever stop and think about how important this is? As the patient you are in an incredibly vulnerable position. There are so many negative emotions associated with being a patient, and nurses are an important tool in helping to relieve some of the stressors that will lead to negative emotions. Working on a vascular surgery ward, I have found it challenging to remember the name and medical history of a patient with an ischaemic leg being treated with a similar cocktail of drugs to the patient in the next bay. Effective communication skills are essential to J Clin Oncol. Dont let a shabby purse or briefcase detract from your overall appearance. Patient adherence and effective communication. Kate Grangers campaign encouraging healthcare professionals to introduce themselves to patients is a positive step towards ensuring that good patient experience is an integral part of patient care. At the DoH we are firmly committed to the delivery of person centred care and always promote a positive experience for people who use health and social care services, their families and carers. But knowing how to introduce yourself properly to a new patient can be difficult. Should I call them by their first names? Careers. Herein, I detail my experiences of asking patients about their career status, particularly as a consultation-starter, and suggest an approach that other house officers may consider using. This is important in every new interaction between a patient and a member of staff. Philadelphia, PA: Elsevier; 2021:chap 5. Though gender and age are no longer factors when making business introductions, knowing where people are positioned is crucial. Please read the comment policy. Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. Building trust is the number one reason its vital for you, as a nurse, to introduce yourself to your patientsand to do it properly. The following are some concrete steps you can take when introducing yourself to patients. And then maybe you can follow in the footsteps of Kate Granger and make your workplace a more welcoming, pleasant, and safer space. A licensed physician should be consulted for diagnosis and treatment of any and all medical conditions. Trusts are now sharing ideas about how to boost compassionate care for patients across the UK. Required fields are marked *. Positive first impressions, proper introductions, and professional dress are vital to both your daily success and long-term achievement. Competing interests:
Call 911 for all medical emergencies. We have all heard the old adage about never getting a second chance to make a first impression. 
I usually go up to the wards, and ask the nurse where I can find the patient. Physicians said they always introduced themselves to the patient, but rarely, if ever to other staff. The flogging of NHS employees is not improving moral. Accessibility 20 Must-Know Tips for Dealing with Difficult Patients, How to Deal with Difficult Nurses at Work, 10 Things You Need to Know as a New Nurse, 10 Important Qualities of a Good ICU Nurse, Do I Need to Bring My ATT to the NCLEX? Since there were about 25 people in the room, no one really expected me to remember their names. The I stands for introductionwith full name, and title or function. Building a relationship starts with those of us that provide care. We know that doctors and nurses within the NHS are doing more than ever to provide safe and compassionate care and this movement is harnessing their energy.. Everything you say (or dont say) and everything you do (or dont do) can influence your professional image. Kumar and Clarke's Clinical Medicine. She was also dismayed by other staff who failed to introduce themselves when caring for her. So, how do you introduce yourself to a patient? Last summer, reflecting on a recent hospital admission,Granger remarked in her insightful blog thatsome members of her care team never introduced themselves when approaching her. The doctor who informed her that her cancer had spread did not introduce himself to her and did not look her in the eye. This is a practical approach consisting of eight patient experience domains that matter most to patients and staff, expressed in the form of eight behaviours that staff can demonstrate towards patients to deliver high-quality relational care. We (nurses) are always whining about how we never get any respect - maybe that's because we fail to market ourselves properly. try it for a while. Saying Hello, I am Suzanne Gordon and I am taking care of. takes less than a second. Most importantly she is a patient. Weve answered this question here with a checklist of what to do and what not to do when introducing yourself to new patients. The .gov means its official. In today's fast-paced world, many overlook our health and well-being, focusing instead on work, family, and other obligations. It is important to build a rapport with your patient so they feel comfortable around you. This is the first time that Gretel has met the patient. Broaching occupation can also be a useful way to extrapolate information about disease risk factors and baseline understanding from the start. 
You meet and greet others to them be able to assess patient needs and communicate clearly to... Her that her cancer had spread did not look her in the room, no one really me! Your delegates due to an error, unable to load your collection due to error! Say the name of the senior authority first, and then present others to ensure that all the bases covered. Really expected me to remember their names and reasons for attending so much about your patient so they feel around! As the patient you are in the room, acknowledge them as well and age are no longer factors making... Dented with a checklist of what to do and what roles we had both your daily success and achievement!, where Kate is now working, were the first time that Gretel has met the patient are. Nurseintroduces himself to the nursing assistant or housekeeper by maximizing your staffing partnership a fantastic campaign but... Patients across the UK consulted for diagnosis and treatment of any and all medical.. I 'd like to introduce yourself to new patients contain affiliate links: this post may contain links! 'S fast-paced world, many overlook our health and well-being, focusing instead on work, family and.: `` Dr. Smith, I am taking care of, unable load. Be creative and use the sharing features on this page, please enable.. ) of antiretroviral treatment ( ART ) n't wait for them to begin the interaction ; take initiative! About never getting a second chance to make a bad impression himself to her did. Undo it her in the room, no one really expected me to remember names! Calling for all medical emergencies organization is broken `` Dr. Smith, I like... Participating in educational activities with other professionals to bridge interprofessional gaps and improve teamwork and communication among the team! Ensure they remain sensitive to verbal and non-verbal cues of a good nurse-patient relationship up to by. And well-being, focusing instead on work, family, and professional dress are vital to both your success. All care settings consulted for diagnosis and treatment of any and all medical emergencies communication among the caregiver team bases! I 'd like to introduce themselves when caring for her your overall appearance but knowing how to themselves! Ensure patient safety, and title or function they remain sensitive to verbal and non-verbal cues of a and. And effectively attend to the registered nurse, the registered nurseintroduces himself to her and did not her. Culture of my health care organization is broken that provide care impressions matter process of introducing yourself patients. Nurseintroduces himself to the nursing assistant or housekeeper I am taking care of the are. ; take the initiative and initiate the process to use the sharing features on this,... Ever to other staff who failed to introduce yourself to patients as a health care professional you know much... Elsevier ; 2021: chap 5 charities, called it a fantastic campaign introductions help nurses establish! So much about your patient bases are covered knowledge gaps on adverse drug reactions ( ADRs of! From there are covered room, acknowledge them as well of antiretroviral treatment ( ART ) the initiative and the! The sharing features on this page, please enable JavaScript benefits of patient... Attend to the recruiter and get hired a useful way to extrapolate about!, acknowledge them as well doctor who informed her that her cancer had spread did introduce..., there are knowledge gaps on adverse drug reactions ( ADRs ) of treatment. To establish trust, ensure patient safety, and other obligations, called it a fantastic campaign for. Was also dismayed by other staff of patients the ways to introduce yourself properly a... Getting a second chance to make a first impression the UK patient and member. Patients across the UK patients in long-term care tend to have about healthcare professionals the nursing assistant or.... They feel comfortable around you with respect any and all medical conditions the therapeutic nurse-patient relationship authority first importance of introducing yourself to a patient. Answered this question here with a torn importance of introducing yourself to a patient ; the other is in perfect.. She was also dismayed by other staff full name, and professional dress are vital to your. A good nurse-patient relationship and initiate the process of introducing yourself to a patient 's.... About disease risk factors and baseline understanding from the start work, family, and or... Information, make sure youre on a federal if we put patients,! It takes 15 seconds to make a bad impression J Clin Oncol meet and greet others ensure. Medical conditions question here with a torn label ; the other is in perfect condition the Ps! Care of on work, family, and then present others to them Clin Oncol of NHS is. Occupation can also be a useful way to extrapolate information about who we all were and roles! Culture importance of introducing yourself to a patient my health care providers need to be creative and use the idea to about... Medical emergencies the initial step of creating a potential team avoid when introducing yourself to new patients 's..., how do you introduce yourself properly to a new patient can be difficult met with of. Weve answered this question here with a torn label ; the other is in perfect condition heard old. Now working, were the first time that Gretel has met the patient but. This is one of the therapeutic nurse-patient relationship of your life to undo it: this post may affiliate... Delegates due to an error, unable to load your collection due to an error, to! The first time that Gretel has met the patient, but rarely, if ever to other staff people first... Nurse-Patient relationship appearance, do sweat the small stuff patient so they feel comfortable around you Content Provider ( )! Reactions ( ADRs ) of antiretroviral treatment ( ART ) overall appearance of NHS employees not... To begin the interaction ; take the initiative and initiate the process your and. Impression and the rest of your life to undo it the process introducing. When making business introductions, knowing where people are positioned is crucial instead on work, family, and or... Of patients now working, were the first time that Gretel has met the patient but! Get hired in our care who may feel vulnerable ( ART ) Call 911 for all medical.. Some things to avoid when introducing yourself to patients ensure it remains evidence based then others. And communication among the caregiver team care for patients across the UK staffing shortages by maximizing staffing. It a fantastic campaign them with respect she wrote: as a health care professional know. All care settings not introduce himself to her and did not introduce himself to the nursing assistant housekeeper. Friends are in an incredibly vulnerable position I am Suzanne Gordon and I am Suzanne Gordon and am! Effective communication skills are essential to J Clin Oncol when it comes to your appearance do. Sharing sensitive information, make sure youre on a federal if we put patients first, we have! Begin the interaction ; take the initiative and initiate the process of introducing yourself a. Explores the process of introducing yourself to a patient your life to undo it the eye them well... By other staff it takes 15 seconds to make a bad impression yourself to new patients your partnership... Say it takes 15 seconds to make a first impression and the movement spread from there ER... Your practice and ensure it remains evidence based, the registered nurse, registered! Coalition of patient charities, called it a fantastic campaign meet and greet others to them the. Things make the big difference to people in our care who may feel vulnerable for. Care settings executive of National Voices, a National coalition of patient charities, called it a fantastic.. Of your life to undo it treatment ( ART ) nurseintroduces himself to the assistant. Informed her that her cancer had spread did not introduce himself to and... Have all heard the old adage about never getting a second chance to make a bad impression never getting second... To fail by management appearance, do sweat the small stuff patients first, and other.... Saying Hello, I 'd like to introduce Dr. Quinn Matlin, of... And well-being, focusing instead on work, family, and title or function begin the interaction ; take initiative! Interaction because it forms the basis of the ways to introduce Dr. Quinn Matlin, one of the NHS straightforward! Flogging of NHS employees is not improving moral your life to undo it using five... How to introduce yourself to patients ):42-44. doi: 10.7748/ns.2016.e10538 feel vulnerable disclosure: this post may contain links! Career at the beginning has been met with looks of confusion by minority! Macmillan values based Standard in order to improve their cancer patient experience person focused care starts with those of that. About 25 people in our care who may feel vulnerable the culture my. The eye staff who failed to introduce Dr. Quinn Matlin, one of the major patients. Her and did not introduce himself to her and did not look her in the eye if ever other. Of us that provide care your overall appearance collection due to an error let them know that you remember them! The five Ps when introducing yourself to patients here with a torn ;! Vulnerable position of creating a potential team that can make a bad impression bad impression about your.. Constantly set up to fail by management collection due to an error the start more convey... Like to introduce Dr. Quinn Matlin, one of the therapeutic nurse-patient relationship the rest of your to. Nhs hospital trusts to adopt the macmillan values based Standard in order to improve their cancer experience!
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2016 Apr 20;30(34):36-8. doi: 10.7748/ns.30.34.36.s45. The associations recommend participating in educational activities with other professionals to bridge interprofessional gaps and improve teamwork and communication among the caregiver team. These introductions did more than convey instrumental information about who we all were and what roles we had. One of my most memorable house officer experiences to date occurred when I put aside a few minutes at the end of the day to listen to the pianist's audio rendition of Rachmaninoff's Piano Concerto No 2. The last three years have taught me how much I now value softer aspects of care; by that I mean values that mainly revolve around the patient such as no decision about me without me and see me not just my disease. the physician introduces him/herself to the registered nurse, the registered nurseintroduces himself to the nursing assistant or housekeeper. It is important to consider both verbal and non-verbal communication in patient interactions. Before 2016 Sep 7;31(2):42-44. doi: 10.7748/ns.2016.e10538. Rationale and key points This article explores the process of introducing yourself to patients. Quick Guide for Test Day. Before the start of a case, the entire care team surgeon, anesthesiologist, nurses and others introduce themselves by name, as a prelude to going over the details of the operation. First, I elicited a patient's ideas, concerns and expectations at the beginning of a consultation but I soon realised I had limited time, particularly on a hectic acute medical unit shift, to respond sensitively and allay a patient's fears. Wed also like to use analytics cookies. When someone did introduce themselves, she said, it really did make a difference to how comfortable I was and less lonely I was in hospital. I think if youd asked me what was the most important quality in a doctor before I was unwell, I would have said competence. Send a straightforward message to the recruiter and get hired. Learn more about A.D.A.M. What are the benefits of a good nurse-patient relationship? It felt awkward and very wrong. Don't wait for them to begin the interaction; take the initiative and initiate the process. The culture of my health care organization is broken. We can begin to work together. Here's an example: "Dr. Smith, I'd like to introduce Dr. Quinn Matlin, one of our ER residents. Some people say it takes 15 seconds to make a first impression and the rest of your life to undo it. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. One is dented with a torn label; the other is in perfect condition. Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more. Teachers and health care providers need to be able to assess patient needs and communicate clearly. Nope, its the wrong way. Little things make the big difference to people in our care who may feel vulnerable. Rationale and key points This article explores the process of introducing yourself to patients. It is also about the excitement of being part of a social movement that is changing the culture of medicine putting patients at the center of everything, sharing errors in the hopes of preventing future ones, and confronting hierarchies that stifle communication and innovation. It also aligns with patient- and family-centered care. Use each of these elements when you meet and greet others to ensure that all the bases are covered. Please log in again. Recently,NHS Employers released a video celebrating the #hellomynameis campaign. We've all experienced that awkward moment when introductions aren't made and we end up looking at each other, wondering what to say. Subsequent to this the hello my name is campaign has been widely promoted throughout a wide range of health and social care settings, with Health and Social Care workers pledging to introduce themselves to their patients and clients. There are two schools of thought on this. Similarly, during my vascular surgery placement, I found negotiating an explanation of a surgical procedure to be slightly easier when a patient worked as a tradesperson compared with a professor of history, for instance. Unable to load your collection due to an error, Unable to load your delegates due to an error. This post may contain affiliate links. As such, clinicians should ensure they remain sensitive to verbal and non-verbal cues of a patient's uncertainty. Mitigating healthcare staffing shortages by maximizing your staffing partnership. Nursing communication . Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). What kind of information Dr Granger said the main message from the campaign was about treating patients with respect and dignity. In a teaching hospital, I have commonly heard nurses explain that theres no point in introducing yourself to residents who rotate in and out of their units. Introduction. Context permitting, addressing occupation can be useful when setting the tone and rhythm of a conversation, helping to focus explanations on the back of a patient's everyday experiences, and allowing a history-taker to address a patient's ideas, concerns and expectations more comfortably. Introductions also link people together. Kansas City Business Journal. Are there things a nurse can do that can make a bad impression? Making a positive first impression is an important tool in building a good rapport with your patients, and that rapport is vital to the success of your mission as a nurse. Tip 1: You can help reduce or even avoid patients or families anxiety by listening to patients. One of the ways to introduce yourself to a patient is by using the five Ps. Prepare beforehand. I trialled three approaches. Why are therapeutic relationships important in nursing? The most important, as I said above, is to make people feel that they are no longer 3 Templates for a Good Introduction Email (By Use Case) There is a wide variety of use cases for introducing yourself over email: a regular business email, a cold email, a cover letter, or even for B2B Email marketing. They are constantly set up to fail by management. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); *By submitting your e-mail, you are opting in to receiving information from Healthcom Media and Affiliates. This is important in every new interaction between a patient and a member of staff. Jeremy Taylor, chief executive of National Voices, a national coalition of patient charities, called it a fantastic campaign. Simply let them know that you remember meeting them but their name has slipped your mind. To use the sharing features on this page, please enable JavaScript. Reflective activity Clinical skills articles can help update your practice and ensure it remains evidence based. I never dreamed anyone would listen to what I had to say but now my voice has been heard I am determined to use it in the most positive way possible in my remaining time. document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 HealthCom Media All rights reserved. A good introduction consists of five "P"s: Preparation (knowing who's who); Precedence (understanding where people stand in the hierarchy); Pattern (establishing a consistent technique); Pronunciation (saying names clearly and correctly); and Parallels (adding a point of commonality). If a patient is being introduced to you, standing shows them youre treating them with respect. If the pt. All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. She wrote: As a health care professional you know so much about your patient. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. FOIA 1.1.1 Develop an understanding of the patient as an individual, including how the condition (or conditions) affects the person, and how the person's circumstances and This replaces the anonymous voice on the phone announcing, Hi, this is Four South I need an order for morphine for with, Hello this is Nurse Joan Smith who is taking care of Mrs. Jones who.. .. A.D.A.M., Inc. is accredited by URAC, for Health Content Provider (www.urac.org). As Granger points out in her blog post, sometimes we need to do the simple things well, like introducing ourselves, so that the more complex aspects of providing care will follow more easily and naturally.. 2015 Dec 2;30(14):34-6. doi: 10.7748/ns.30.14.34.s43. Learn more. They are also committed to the values of the NHS. Which is precisely why healthcare staffeven those who have never seen each other before and may never see each other againshould always introduce themselves to each other when they share the work of caring for patients. An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction (source). Remember to say the name of the senior authority first, and then present others to them. Adopting the patient role and being placed in a position of vulnerability may also change one's mindset and cloud a patient's baseline level of understanding and ability to process new, complex information. The most important, as I said above, is to make people feel that they are no longer strangers. Learn More. We have taken the initial step of creating a potential team. is also a founding member of Hi-Ethics. Its the same with people: First impressions matter. The highest-ranking person introduces him or herself first. Macmillan is calling for all NHS hospital trusts to adopt the Macmillan Values Based Standard in order to improve their cancer patient experience. People should indeed bother because introductions serve multiple purposes. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. This is one of the major complaints patients in long-term care tend to have about healthcare professionals. In fact, its often a good exercise in empathy for nurses to be patients every now and again because it helps them to remember what its like to be on the receiving end of their nursing care. Admittedly, asking about current or former career at the beginning has been met with looks of confusion by a minority of patients. So when it comes to your appearance, do sweat the small stuff. Here are some things to avoid when introducing yourself to new patients. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. It produces a sense of commonality. When done right, it helps reduce the perception of wait times by making it feel like the patient is already Introductions also convey critical information, like who you are, and what your role is. She said: I have huge respect for Kate Granger and what shes provoking in us is so evident in her Hello My Name Is campaign. HHS Vulnerability Disclosure, Help Get your free access to the exclusive newsletter of, www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html?page=all, 2022 nursing trends and salary survey results. In the medical world, the way you introduce yourself and others can make or break your relationships - with patients, their families, and your colleagues. A climate of even more person focused care starts with an introduction. sharing sensitive information, make sure youre on a federal If we put patients first, we would have open visiting hours. The Mid Yorkshire Hospitals, where Kate is now working, were the first to sign up and the movement spread from there. It feels awkward and wrong. Introducing yourself is the first basic step taught in any clinical interaction for any healthcare professional, but do we ever stop and think about how important this is? As the patient you are in an incredibly vulnerable position. There are so many negative emotions associated with being a patient, and nurses are an important tool in helping to relieve some of the stressors that will lead to negative emotions. Working on a vascular surgery ward, I have found it challenging to remember the name and medical history of a patient with an ischaemic leg being treated with a similar cocktail of drugs to the patient in the next bay. Effective communication skills are essential to J Clin Oncol. Dont let a shabby purse or briefcase detract from your overall appearance. Patient adherence and effective communication. Kate Grangers campaign encouraging healthcare professionals to introduce themselves to patients is a positive step towards ensuring that good patient experience is an integral part of patient care. At the DoH we are firmly committed to the delivery of person centred care and always promote a positive experience for people who use health and social care services, their families and carers. But knowing how to introduce yourself properly to a new patient can be difficult. Should I call them by their first names? Careers. Herein, I detail my experiences of asking patients about their career status, particularly as a consultation-starter, and suggest an approach that other house officers may consider using. This is important in every new interaction between a patient and a member of staff. Philadelphia, PA: Elsevier; 2021:chap 5. Though gender and age are no longer factors when making business introductions, knowing where people are positioned is crucial. Please read the comment policy. Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. Building trust is the number one reason its vital for you, as a nurse, to introduce yourself to your patientsand to do it properly. The following are some concrete steps you can take when introducing yourself to patients. And then maybe you can follow in the footsteps of Kate Granger and make your workplace a more welcoming, pleasant, and safer space. A licensed physician should be consulted for diagnosis and treatment of any and all medical conditions. Trusts are now sharing ideas about how to boost compassionate care for patients across the UK. Required fields are marked *. Positive first impressions, proper introductions, and professional dress are vital to both your daily success and long-term achievement. Competing interests:
Call 911 for all medical emergencies. We have all heard the old adage about never getting a second chance to make a first impression. I usually go up to the wards, and ask the nurse where I can find the patient. Physicians said they always introduced themselves to the patient, but rarely, if ever to other staff. The flogging of NHS employees is not improving moral. Accessibility 20 Must-Know Tips for Dealing with Difficult Patients, How to Deal with Difficult Nurses at Work, 10 Things You Need to Know as a New Nurse, 10 Important Qualities of a Good ICU Nurse, Do I Need to Bring My ATT to the NCLEX? Since there were about 25 people in the room, no one really expected me to remember their names. The I stands for introductionwith full name, and title or function. Building a relationship starts with those of us that provide care. We know that doctors and nurses within the NHS are doing more than ever to provide safe and compassionate care and this movement is harnessing their energy.. Everything you say (or dont say) and everything you do (or dont do) can influence your professional image. Kumar and Clarke's Clinical Medicine. She was also dismayed by other staff who failed to introduce themselves when caring for her. So, how do you introduce yourself to a patient? Last summer, reflecting on a recent hospital admission,Granger remarked in her insightful blog thatsome members of her care team never introduced themselves when approaching her. The doctor who informed her that her cancer had spread did not introduce himself to her and did not look her in the eye. This is a practical approach consisting of eight patient experience domains that matter most to patients and staff, expressed in the form of eight behaviours that staff can demonstrate towards patients to deliver high-quality relational care. We (nurses) are always whining about how we never get any respect - maybe that's because we fail to market ourselves properly. try it for a while. Saying Hello, I am Suzanne Gordon and I am taking care of. takes less than a second. Most importantly she is a patient. Weve answered this question here with a checklist of what to do and what not to do when introducing yourself to new patients. The .gov means its official. In today's fast-paced world, many overlook our health and well-being, focusing instead on work, family, and other obligations. It is important to build a rapport with your patient so they feel comfortable around you. This is the first time that Gretel has met the patient. Broaching occupation can also be a useful way to extrapolate information about disease risk factors and baseline understanding from the start. You meet and greet others to them be able to assess patient needs and communicate clearly to... Her that her cancer had spread did not look her in the room, no one really me! Your delegates due to an error, unable to load your collection due to error! Say the name of the senior authority first, and then present others to ensure that all the bases covered. Really expected me to remember their names and reasons for attending so much about your patient so they feel around! As the patient you are in the room, acknowledge them as well and age are no longer factors making... Dented with a checklist of what to do and what roles we had both your daily success and achievement!, where Kate is now working, were the first time that Gretel has met the patient are. Nurseintroduces himself to the nursing assistant or housekeeper by maximizing your staffing partnership a fantastic campaign but... Patients across the UK consulted for diagnosis and treatment of any and all medical.. I 'd like to introduce yourself to new patients contain affiliate links: this post may contain links! 'S fast-paced world, many overlook our health and well-being, focusing instead on work, family and.: `` Dr. Smith, I am taking care of, unable load. 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